snappy/php-sdk

PHP SDK for the BeSnappy.com

Snappy PHP SDK

Installation

The SDK should be installed via Composer. Simply add the snappy/php-sdk dependency to your composer.json file., _(*1)

Usage

First, create a new authentication provider:, _(*2)

$auth = new SnappySdk\UserPassAuthentication('user', 'pass');

Next, create an SDK client instance:, _(*3)

$client = new SnappySdk\Client($auth);

Now you're ready to start retrieving information from Snappy!, _(*4)

$accounts = $client->getAccounts();

Sending Messages

To send a message to your Snappy account, create a new Message instance, and use the sendMessage method on the client:, _(*5)

$message = new SnappySdk\Message;

$message->mailboxId = 3;
$message->setFrom('foo@bar.com', 'John Smith');
$message->subject = 'Hello World';
$message->message = 'This is my message!';

$nonce = $client->sendMessage($message);

To send an outgoing message, a staffId must be specified, as well as the recipient address:, _(*6)

$message = new SnappySdk\Message;

$message->mailboxId = 3;
$message->staffId = 3;
$message->addTo('foo@bar.com', 'John Smith');
$message->subject = 'Hello World';
$message->message = 'This is my message!';

$nonce = $client->sendMessage($message);

If you are attaching a message to an existing thread, add the ticket "nonce" to the message:, _(*7)

$message->ticketId = $nonce;

Available Methods

These are the available SDK client methods. They all interact with the Snappy API., _(*8)

• getAccounts
• search($query, $page = 1)
• getMailboxes($accountId)
• getDocuments($accountId)
• getStaff($accountId)
• getContact($accountId, $idOrEmailAddress)
• getWaitingTickets($mailboxId)
• getTicketDetails($ticketId)
• getTicketNotes($ticketId)
• updateTicketTags($ticketId, $tags)
• sendMessage($message)
• getWallPost($accountId, $after = 0)
• postToWall($accountId, $content, $type = 'post', $tags = array(), $ticket = null, $note = null)
• deleteWallPost($accountId, $postId)
• commentOnWallPost($accountId, $postId, $comment)
• deleteWallComment($accountId, $postId, $commentId)
• likeWallPost($accountId, $postId)
• unlikeWallPost($accountId, $postId)
• getFaqs($accountId)
• searchFaqs($accountId, $query, $page = 1)
• createFaq($accountId, $title, $url = 'faq')
• updateFaq($accountId, $faqId, $title, $url = 'faq')
• deleteFaq($accountId, $faqId)
• getFaqTopics($accountId, $faqId)
• createFaqTopic($accountId, $faqId, $topic, $order = 0)
• updateFaqTopic($accountId, $faqId, $topic, $order = 0)
• deleteFaqTopic($accountId, $faqId, $topicId)
• getTopicQuestions($accountId, $faqId, $topicId)
• createTopicQuestion($accountId, $faqId, $topicId, $question, $answer)
• updateTopicQuestion($accountId, $faqId, $topicId, $questionId, $question, $answer)
• deleteTopicQuestion($accountId, $faqId, $topicId, $questionId)