shoppimon/ockham

Support / ticketing system API abstraction layer

Ockham - a PHP abstraction layer for 3rd party support / ticketing systems

Ockham is a minimal abstraction layer, wrapping different APIs to 3rd party support ticketing systems. Its purpose is not to provide the full functionality one would expect from a ticketing system API, but rather a "lowest common denominator" implementation of what most apps need when integrating with a ticketing system - i.e. creating tickets, and possibly a few more actions, but not more than that., _(*1)

Installation

Ockham is available via Composer. Add it to your project by running the following composer command on your project root:, _(*2)

$ composer require shoppimon/ockham

In addition, most service adapter implementations need to be required explicitly (they are only suggested by the composer package and not required because most people won't use all of them). So, you need to require the specific underlying library(ies) as well, for example:, _(*3)

$ composer require uservoice/uservoice

This will bring any required dependencies along as well., _(*4)

Note that composer will set up the include path is required, so assuming you don't already do so (usually your framework will), you need to require composer's autoloader file from vendor/autoload.php, _(*5)

Implemented Adapters

• uservoice - Create tickets on uservoice.com requires the uservoice/uservoice composer package
• zendmail - "Create a ticket" by sending an email to a given address using the Zend\Mail ZF2 component. requires the zendframework/zend-mail composer package
• mock - A mock implementation, doesn't really do anything and has no requirements; Should be used for testing purposes only.

Usage

Once installed, you can use the Factory method to get an instance of the required backend class:, _(*6)

use Ockham\Factory;

$options = array(
    'transport' => array(
        'type' => 'smtp',
        'options' => array()
    ),
    'to' => array('feedback@shoppimon.com', 'Shoppimon Support'),
    'from' => array('do-not-reply@shoppimon.com'),
    'subject_prefix' => '[Support Request]'
);
$ticketService = Factory::createService('zendmail', $options);
$ticketService->createTicket('noob@example.com', 'I need help!', $message);

Some additional options and functionality is documented in the code (for now, sorry)., _(*7)

Framework Wrappers

It is our goal to ship Ockham with no stict dependancies on any PHP Framework. That said, we aim to ship some optional "Framework Wrappers" that wrap the Factory class with some framework-specific service provider API., _(*8)

Currently, Zend Framework 2 users can use the Ockham\Wrapper\Zf2 class as a Service Manager Factory to easily provide Ockham as an app-wide service. See the class PHPDoc comment for details., _(*9)

Contributing, TODO

You can contribute by forking the project's canonical repo and sending out pull requeusts. The following is a non-comprehensive TODO list:, _(*10)

• Unit tests
• Documentation
• Create additional adapters (e.g. ZenDesk, more mail adapters)

Copyright

(c) 2015 Shoppimon LTD, all rights reserved., _(*11)

Ockham is an open-source project released by the development team of Shoppimon, under the MIT license., _(*12)