hutsi/yii2-zendesk

Yii2 zendesk plugin

yii2-zendesk

Yii2 plugin for zendesk service support (https://www.zendesk.com), _(*1)

How to use:

Add the following line to composer.json, require section, _(*2)

"require": {
    "hutsi/yii2-zendesk": ">=3.3",
} 

Add a component to your main.php config file, _(*3)

'components' =>
    'zendesk' => [
        'class' => 'hutsi\zendesk\Client',
        'apiKey' => 'YOUR_API_KEY',
        'user' => 'YOUR_USER',
        'baseUrl' => 'https://SUBDOMAIN.zendesk.com/api/v2',
        'password' => 'YOUR_PASSWORD',
        'authType' => 'basic'
    ]
]

The most simple example is: Create an instance of Zendesk Client, _(*4)

$client = new hutsi\zendesk\Client();

Execute, _(*5)

$results = $client->execute('GET', '/users.json', []);

OR, _(*6)

$results = $client->get('/users.json', []);

Another variant is to use build-in plugin functions to work with Users, Tickets, Search, Attachments instances. In your form handler use:, _(*7)

use yii\helpers\StringHelper;
use hutsi\zendesk\Attachment;
use hutsi\zendesk\Search;
use hutsi\zendesk\Ticket;
use hutsi\zendesk\User;
use Yii;
use yii\web\UploadedFile;

If you wants to use upload, you should use a well-known \yii\web\UploadedFile instanse, _(*8)

$uploadedFile = new UploadedFile(['tempName' => 'YOUR_FILE_TEMPNAME', 'name' => 'YOUR_FILE_NAME]);

Then - create and save zendesk Attachment instance from UploadedFile, _(*9)

$zAttachment = new Attachment(['uploadedFile' => $uploadedFile]);
$token = $zAttachment->save();

You can also use zendesk search API for existing Users of your zendesk account If there are no such users - let's create it, _(*10)

$search = new Search(['query' => ['email' => '"user@example.com"']]);
if ($zUsers = $search->users()) {
    $zUser = $zUsers[0];
} else {
    $zUser = new User(['email' => 'user@example.com');
    $zUser->save();
}

And finally, it's time to create a Ticket instance, _(*11)

$zTicket = new Ticket([
    'requester_id' => $zUser->id,
    'requester' => [
        'email' => $zUser->email
    ],
    'subject' => StringHelper::truncate('Problem: Authorization', 100),
    'comment' => [
        'body' => 'Authorization not works!'
    ],
]);

If we had an uploads - attach them to a ticket comment field, _(*12)

$zTicket->comment['uploads'] = isset($token) && $token ? [$token] : null;
$zTicket->save();

Thats all., _(*13)